Showing Your “Technical Brain” For Better Tech Support

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About three years ago, a friend of mine was frustrated that when trying to deal with a problem at the Apple Store, she felt like she was being treated like an idiot. My response was that she needed to better demonstrate she had some technical proficiency so as not to be put back to square one. That advice is relevant to anyone, male or female, by the way. Everyone has a technical brain they can demonstrate that sometimes speeds up the process when dealing with technical support people, who … [Continue reading]