On my last flight, I lost the power tip that goes on the end of my trusty Targus in flight power adapter. I cruised over to the Targus site and was pleased to find that you could purchase replacements for a reasonable price. Unfortunately, I couldn't find the right one for my new notebook. I decided to call Targus UK, figuring I wouldn't get very far.

Usually calling computer companies just gets you referred back to their web sites. Instead, I quickly reached the support team. They looked up what power tip fit my old notebook, and while they couldn't say if it would work with my new one, it seems pretty likely (the power supply voltage and fittings are the same).

"How many did I want," I was asked. "How much are they," I replied. "Free."

Free? Turns out they don't make my model of power adapter any more, and I guess they find it useful just to give customers any missing tips. The rep encouraged me to take two, so I have a spare. Suffice to say, I was pleased, plus it made me pretty loyal about considering Targus the next time I'm considering a product they might offer.

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