Solving ActiveSync Support Code Error 85010014

I got a new T-Mobile Vario MDA II (HTC Hermes) Windows Mobile 5 smartphone about a week ago that absolutely rocks. Unlike my Verizon XV6700, it's fast and nimble. Much more on this in a future post. What didn't rock was trying to sync with Outlook and finding none of my contacts were making it over. Instead, I got this message:

ActiveSync encountered a problem on the desktop
Support Code: 85010014

Ugh. I did the usual plug it in to Google for help routine and got the impression from a number of pages that I was going to have to do a lot of reinstalling, such as this one. Stupid me blew right past the part at the top telling me that ActiveSync 4.2 resolves the problem (the phone came with ActiveSync 4.1).

Fortunately, despite my stupidity (or fast reading) I did think to actually go to Microsoft directly to see if there was a more current version of ActiveSync. There was (4.2 here), and it flat out told me:

Changes in ActiveSync 4.2 include the following updates:

  • Microsoft Outlook improvements: Resolves issues relating to error code 85010014

And it did!

By Danny Sullivan on Dec. 16, 2006 | Permalink
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Comments

Since a week I got the same Smartphone and I think it totally rocks! I did face the same Active Sync problem, but it's indeed fixed with the Active Sync 4.2 update. Also for the Dutch version of Windows Mobile 5 which runs on my HTC TyTn. Have fun with it!

Comment by Eduard Blacquière Author Profile Page | December 16, 2006 7:10 PM

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