Comments on: Dear S. Larson Of Citibank: You’re Not Real, So Please Retire

By: anon

anon — Thu, 12 Aug 2010 17:56:50 +0000

I work in Citi Customer Service Operation Support sending these S Larson letters. This week a warning was posted on our internal alerts page about the Wall Street Journal story, giving us a heads up that we might be getting a deluge of inquiries about S Larson. That prompted me to check the web.

A bit of background about our letters. The majority of Citi letters are created in outsourced India centers contracted from different companies. The more specialized inquiries are handled in about a half dozen US centers. While assembled across the world, the letters are printed and mailed from the South Dakota mailroom.

I don’t know if S Larson still works for the company, but I’m told she was/is in charge of the South Dakota mailroom. She isn’t an executive or listed in our organizational charts as being in charge of customer service or anything.

I can understand why we use a figurehead name on our letters. To create the illusion of a direct human contact, but without employees having to be directly accountable to the public. I wouldn’t want angry customers to know my name from the hundreds of letters I’ve written.

O Larson

By: Chris Trimm

Chris Trimm — Thu, 08 Jul 2010 22:20:28 +0000

With all those S. Larsons out there, I was relieved to know that citibank wasn’t charged with “identity” theft.

By: John Clark

John Clark — Sat, 01 May 2010 20:30:22 +0000

Frankly, after the ‘song and dance’ of the phantom S. Larson, I felt some relief when I, too, came to the obvious truth that this signatory is as phoney as the ‘spillage’ of corporate regurgitation that appears over the nom’ plume’, and stamped evidence of vaccuous verbiage purporting to be a living being. Citibank, as a corporate entitiy, can only be seen as a business that is designed to sit on a false bottom while taking a ‘bit’ here and there from those of us who have need of their credit card service department. The S in front of Larson could easily stand for ‘Shaft!’

By: Todd

Todd — Mon, 19 Apr 2010 19:34:42 +0000

I need to send a letter to Citi and the account manager told me to address it to a Steve Larson. Now it’s a guy.

By: West Coast

West Coast — Mon, 08 Mar 2010 00:25:26 +0000

Well, I just received a letter from “S. Larson” in customer service at Bloomingdale’s.

Weird.

By: MK

MK — Thu, 25 Feb 2010 14:41:45 +0000

Wow, “Sue” must have had a kid as notice there is now A Debra Larson at Citi in Sioux Falls!

By: Frankie

Frankie — Thu, 17 Dec 2009 14:28:37 +0000

The first name is Sune, I use to get a lot of mail with the first name…it is Sune Larson

By: bail out funds

bail out funds — Thu, 05 Nov 2009 00:46:19 +0000

http://www.youtube.com/user/officialcitigroup

once again its a joke, Sue Larsen!

its a pseudonym!!!!!!!!!!!!!!!

By: JD

JD — Wed, 04 Nov 2009 21:48:22 +0000

I just talked to Citibank Dispute center and asked to speak to someone real rather than S Larson. “Nancy” said that Sue was indeed real and that everyone worked under her. I responded, ‘oh really, mmm.” Unfortunately, you cannot write to or talk to S.

By: jeff

jeff — Wed, 04 Nov 2009 21:23:28 +0000

hahah S Larson just tried to sweet talk me into accepting a 30% intrest rate on my 12% debt for no good reason… just becasue.. then making up some BS program where I were to get some small rebate. I was just googling his address so I could send him a personal go blow yourself message.