I may be sticking with
Gmail, but will Gmail stick with me? Today, one of those dreaded Outlook error
messages appeared:
Task ‘pop.gmail.com - Sending’ reported error (0×800CCC7D) : ‘Your outgoing
(SMTP) server does not support SSL-secured connections. If SSL-secured
connections have worked in the past, contact your server administrator or
Internet service provider (ISP).’
Gmail does support SSL connections. In fact, that’s what it tells you to use.
It worked fine yesterday and all this week. Today, I can download just fine. I
can even send a test email using Outlook’s own connection verification system
just fine. So what’s the problem with sending a regular message out?
Over at Lockergnome, it was
suggested to
increase the timeout to 2 minutes. Did it, didn’t work.
Time to get more drastic. Another suggestion was to delete my Outlook 2003
account settings and set them back up again (instructions
here). There’s absolutely no reason I should have to do this, since all my
settings were fine. But I did it anyway. And it worked.
Hope it does for you, if you’re having similar problems.
{ 12 comments… read them below or add one }
I habe the same problem that you.
El problema no es con el servidor de mail sinó con Outlook o Windows XP. Tengo el mismo error cuando queda abierto Outlook y cierro windows con la opción hibernar.
Cuando enciendo nuevamente la máquina y quiero enviar un mail, outlook me informa el error “Task ‘pop.gmail.com - Sending’ reported error (0×800CCC7D) : ‘Your …..” Si cierro Outlook y al abrirlo nuevamente intento enviar el mail, no tengo problema.
Si detectas cuál es el error te agradezco que lo publiques.
Saludos.
If your Outlook 2003 GMAIL SMTP settings were working and then you get the dreaded “Your outgoing (SMTP) server does not support SSL-secured connections” message, try this simplest of workarounds first: Close Outlook (and all messages/calendar/contacts) and then reopen it. Sometimes very frustrating problems have simple solutions…I hope this works for you like it did for me.
I had the same problem. Gmail had worked great for months then one day get the SSL not supported error. I quit out of outlook and unplugged my PDA to kill the sync connection then restart outlook and the email set fine. Maybe its time to look at switching to Thunderbird…
Jason
http://www.passencrypt.com
I had the same problem and tried some of suggestions posted on this thread. They worked but only temporarily. For instance, one of the suggestions said restart outlook. This works but is only a temporary solution - the minute you try sending another email out using Outlook via your Gmail account, the error will pop up again.
This is because Gmail requires you to explicitly tell Outlook that the outgoing server (SMTP) requires authentication. In order to do this, do the following:
1. In Outlook (2003), click on Tools and select Email Accounts…
2. In the window that pops up, the default should say View or Change existing email accounts. Click on Next.
3. Select your Gmail account and click on Change.
4. In the window that pops up, click on More Settings.
5. In the window that pops up, click on the Outgoing server tab and check the box that says “My outgoing server (SMTP) requires authentication”. Select “Use same settings as my incoming server” as your option.
OK/Next/Finish through the wizard. If required restart Outlook and VOILA - problem solved - permanently!!!
Concerning Lil A’s comments… this is only correct if you failed to setup your gmail account in Outlook correct the first time.
For those of you who setup everything correct and it works great for a while…then gives you this error …. it is a bug with Outlook 2003. It only happens on forwarded messages and I apologize I have not figured out why as of yet. It is not just a gmail thing, I have experienced it with a number of other email clients.
The only thing that works is to restart your Outlook.
Cerebrate might be right… time to switch to Thunderbird!
Peace!
I have been supporting a client with a similar issue. the guys at the University of Minesota have 2 great suggested fixes:
1. Clearing the SSL cache
2. Adjusting the Anti-virus mail scanning settings.
E-mail Client Troubleshooting
http://www1.umn.edu/securclt/troubleshooting/index.html
Clear SSL Cache for Outlook and Outlook Express http://www1.umn.edu/securclt/troubleshooting/mscachessl.html.
Hi, I found this article after having the same problem.
By changing the outgoing port to 465 in Outlook, I solved the problem.
Kind regards
Daniel
Thanks to Jason Hynds! This appears to have fixed the ongoing problem in Outlook 2002.
Here are the steps for clearing the SSL Cache:
Clear SSL certificate cache for Outlook and Outlook Express
- Close the e-mail program, Outlook or Outlook Express.
- Open the Control Panel and then Internet Options.
- Go to the Content tab.
- Click the Clear SSL State button.
- Start the e-mail program again.
Thx Bo.
I have been struggling with this off and on for a year. I tried all your suggestions, but the only one that worked for me was the post from Daniel Lewis. Thanks so much!
Hey,
Thanks that worked. I had four messages stuck in my inbox that just sent after I deleted the account settings and recreated them. Not sure what is going on, however my PC has been downloading updates everyday.
We had two gmail accounts on two different computers (both using Outlook 2003 and POP) that would not send mail due to this error. Resetting the SSL cache did not work. Temporally changing from smtp.gmail.com to smtp.googlemail.com allowed a test e-mail to be sent, but it took a long time. So I changed it back to smtp.gmail.com and found this solution: unlock the google account via this web page:
https://www.google.com/accounts/DisplayUnlockCaptcha
This caused the Outlook outgoing POP mail to work IMMEDIATELY. But the accounts weren’t locked in any other way - you could log in to the web-based gmail and send e-mail, for instance.
At least this solved the problem - wish I understood why it happened.