I know Dell takes grief over their customer service. Heck, three or four years ago, I went through Dell Hell myself trying to get an order corrected. Despite that, I ended up ordering another computer with them.
About a year ago, I came back from a trip and the system wouldn’t boot. I got a tech support person on the phone fairly quickly, they diagnosed the problem (I think unplugging all my USB devices did it), and I was in business.
Last week, again after being gone on a trip, my system wouldn’t boot. Hmm — that worries me. Worse, it was a holiday in the UK, so I couldn’t get tech support. But the next day, I called, got through super fast and the tech person found a solution (in this case, pulling my memory and reseating it did the trick).
Hey, I’m still concerned about my machine deciding that if I don’t use it for long periods, it might decide to not start (and now have shifted my working data to my external hard drive). But I can’t fault Dell’s support. They got me going and back in business quickly.
Great Customer Support, Dell
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I’m a big fan of Dell’s support, especially because I use my Dell laptops as if they’re desktops. If my laptops go out of commission, I’m in trouble. That’s why I get the best possible Dell warranty (on-site next business day) when it comes to any breaks (which are often physical and are a result of “addictive normal use”). It’s very convenient. And I have no complaints. I’m quite happy with them, and if I continue down PC lane, I won’t hesitate to continue using Dell.