Solving ActiveSync Support Code Error 85010014

I got a new

T-Mobile Vario MDA II
(HTC Hermes) Windows Mobile 5 smartphone about a week
ago that absolutely rocks. Unlike
my Verizon XV6700
, it’s fast and nimble. Much more on this in a future post.
What didn’t rock was trying to sync with Outlook and finding none of my contacts
were making it over. Instead, I got this message:

ActiveSync encountered a problem on the desktop
Support Code: 85010014

Ugh. I did the usual
it in to
Google for help routine and got the impression from a number of
pages that I was going to have to do a lot of reinstalling, such as

this one
. Stupid me blew right past the part at the top telling me that
ActiveSync 4.2 resolves the problem (the phone came with ActiveSync 4.1).

Fortunately, despite my stupidity (or fast reading) I did think to actually
go to Microsoft directly to see if there was a more current version of
ActiveSync. There was (4.2
), and it flat out told me:

Changes in ActiveSync 4.2 include the following updates:

  • Microsoft Outlook improvements: Resolves issues relating to error code

And it did!


  1. Eduard Blacquière says

    Since a week I got the same Smartphone and I think it totally rocks! I did face the same Active Sync problem, but it’s indeed fixed with the Active Sync 4.2 update. Also for the Dutch version of Windows Mobile 5 which runs on my HTC TyTn. Have fun with it!

  2. Tendai says

    I am having the same problem with Active Sync version 4.5.0 – I don’t know how to solve it? Please help. “support code 85010014 active sync encounted a problem on the desktop” I am so angry with Microsoft, or the Antivirus software or my IT guys or whoever is responsible for this in this day and age – we still get simple things like these wrong – and we want to put a man on Mars!! I lost all my contacts and calendar on my phone (still on my PC though).

  3. Clark says

    I use an iPAQ by HP. It is fine but now when I connect it to the PC to snchronize my files I get an error message “support code 85010014 active sync encounted a problem on the desktop” and I lost all my contacts from the iPAQ. The error message keeps on coming up and I have no idea what to do about it. Any help out there?