The Joy Of Vacation Rentals Searching On The Web (Not)

by Danny Sullivan on August 19, 2006

in Rants, Traveling, Work

Later this year, I’m finally taking some time off with the family, a real
vacation. That’ll include a week over in Maui, where I haven’t been back to for
about 15 years. That also means finding a place to stay.

I left it to my wife to figure it out, and she went out and came up with a
few places after searching. One seemed perfect — its own jacuzzi, on the beach,
plenty of room for us all.

She called me in to take a look, and all my search spam radar detectors
started firing up. What’s with this multi-hyphenated domain? What’s with this
keyword stuffing? How come a search on the name of this place is bringing me up
over 500 pages all on different domains?

It’s hard when you’re in search marketing not to see all that stuff. I’ve
described it to some people like that scene in the Matrix, when Cypher is
staring at those three monitors with streaming code that looks like nothing. He
tells Nero:

I don’t even see the code anymore; all I see now is blonde, brunette,
redhead

When I do a search, it’s hard to look at just the content I’m being shown.
All I see is seo, seo, seo.

My wife used the "availability checker" for the house, only to discover that
just sent an email off to someplace that never emailed back. Disgusted, she
handed things over to me to continue.

I did a fresh search, then decided to follow up with one of the top sites
listed that seemed fairly legit. I mentioned those 500 pages before. Clearly if
you have a vacation home in Hawaii (and probably anywhere), you end up with
multiple people trying to get you renters.

What I was after was a primary rental agency or property management firm. For
example, I’m used to renting vacation houses in Newport Beach. Each house will
have one primary rental agency that handles it (and if you’re looking for houses
there, by the way, try Burr White,
Cannery Rentals and
Balboa Newport Reality as good
starting places). I wanted the primary agency for this house, rather than some
go between.

I ended up at Hawaiian Beach Rentals,
here. I have no idea if they
are the primary property management agency or not. But the site was informative,
plus I actually liked that they had a local 808 number shown rather than a 800
number. The houses were well described, and the guest comments section had
remarks that didn’t look faked. From an SEO perspective, I was pleased not to
end up at a place with a billion hyphens in the domain name. Sure, I held my
nose a bit at how every page listed every place you could think of in Hawaii as
links. Goodness knows, I’d seen much worse — plus at least those links lead to
actual listings. Don’t hurt them, Matt.

Even better, when I contacted them, I got an email back within about fifteen
minutes about the house. Sadly, it was already booked. They recommended another
one, but we didn’t really like it. So I started plowing through the listings for
Maui, as you’ll see
here.

Ugh. Eight pages of listings, 15 listings per page and no way to narrow down
to what I wanted. Still, I carried on, finding a few things and firing off an
email about them. While I waited for a reply, I went back to basics, more out of
curiosity than anything else. What would
Maui vacation
rentals
bring up on Google?

As it turned out, Hawaiian Beach Rentals was number three, which I took as a
good sign. I popped open tabs to check out the other listings and was instantly
impressed with Vamoose. Wow, exactly what I needed. You could drill down to
anything.

Check it out.

Here
are (1) three bedroom (2) houses (3) with pools (4) on the beach (5) on
Maui. Amazing, narrowed to five criteria.

Well, amazing not. The first three listings were all sponsored and none of
them on the beach. Below that were other results, some of which were matches but
plenty that weren’t.

Vamoose is definitely something I’ll keep in mind for the future, but it’s
not the perfection I’d hoped for. Meanwhile, my search marketing reflexes kicked
in, making me both annoyed by and admiring of how AdSense units had been worked
into the listings, so that you might mistakenly click on them thinking they were
real "listings."

I know, there are probably better places for me to seek vacation rentals,
specialty search engines that might do what I hoped Vamoose should do. Hey, feel
free to note them below. But to cap off my post today, one last thing, this time
on TripAdvisor.

I’ve known the site for ages. I like it as a way to see what others might
think about a particular hotel. And I just went over to check out hotels for
when I go out to Las Vegas in November (ended up at
New York New York, by the way).
But after searching for Las Vegas Hotels, does TripAdvisor really need to give
me a domain like this:

las-vegas-hotels.tripadvisor.com

Honestly, I had to laugh. What, two hyphens aren’t enough — you had to do
subdomains as well? I suppose I can be thankful that the page for New York New
York wasn’t:

new-york-new-york-las-vegas-hotels.tripadvisor.com

or

new-york-new-york.las-vegas-hotels.tripadvisor.com

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{ 11 comments… read them below or add one }

1 BogglesMyMind August 29, 2006 at 2:21 pm

Danny, Danny…who needs search engines when you have the network that you do? :P Call Hawaii SEO, he’ll hook you up. :)

2 TipTop August 29, 2006 at 3:49 pm

You think its hard to find a decent vacation rental search results, you want to try SEO’ing a site to compete with these guys!!
This vacation rentals industry is far and away the hardest I have ever competed in on an SEO front!
We don’t have much of a selection in Maui and I’m not going to spam your blog by listing URL’s to them all - I’m sure you can figure out the site easily enough if you want to!

3 Hawaii SEO August 30, 2006 at 12:55 am

Aloha Danny,
Here is the exact page you’re looking for.
http://alternative-hawaii.com/accmau.htm
Instead of posting an extra long comment I posted it on my blog here.
http://hawaii-online-advertising.com/blog/2006/08/29/searching-for-maui-vacation-rentals/
Please feel free to email me if you need anything. I’m always happy to help.
Aloha,
Dave.

4 AddictedtoTravel August 31, 2006 at 9:42 pm

I have had a great experience finding vacation home rentals all over the world. I’ve stayed on the Big Island in Hawaii, on the coast of Italy, on the ski slopes in New England. I booked through a travel club I am a member of - Hideaways Aficionado Club. They have an excellent web site that gives you details and photos on the vacation or villa rentals then you contact Hideaways and they give you the direct homeowner contact info. It’s worth looking into if you like staying in vacation home rentals. They also have resorts, hotels and cruises, too, and their newsletters are chock full of other member experiences, travel tips and some unbelievable deals. Their web site is http://www.hideaways.com. Seriously, check them out.

5 HMW August 31, 2006 at 10:40 pm

Hey Danny…
Welcome to the toughest space in SEO/SEM…yup, it’s no holds barred here on the travel frontier…and you may well have found your next niche…Danny Sullivan, The Sherriff of Travel Spam…by the way, was that someone spamming your blog further up the list…
Best wishes on your new adventures…

6 NNijjar August 31, 2006 at 11:23 pm

Danny,
Maybe you should visit my client’s website, http://www.VRgateway.com/
It’s a new site, but it might be helpful next time you’re searching for a vacation rental.

7 davidlowry September 1, 2006 at 12:50 am

Dear Danny this comment is for you personally.
I have a website completetraveldirectory.com that may be of some use to you. It is a directory of travel related websites listed alphabetically by category. It is under construction and currently has 42,000 links.
David Lowry

8 Aline September 1, 2006 at 3:06 am

Danny, I’m surprised you would go to an agency first. My experience with agencies is that you get nowhere near the care and service that you can get from a good ‘vacation rental by owner’ (or value for that matter as the agent charges a fee which often puts the price up). Having said that, I understand that some people feel more confident that they will not end up in a dive!
Our little website (published under http://www.4star-mauirentals.com) used to come up on page 1 of Google for the search term ‘maui vacation rentals’(at times in the top 3 and sometimes even #1). We enjoyed that for almost 5 years. Then last November we were wiped off the map and have not been able to get back up there. Seems like the big agency sites are invincible now.
I’m shooting for ‘Kihei apartment’ keywords more now but still hanker after that fantastic traffic (and bookings) that we used to get from ‘maui vacation rentals’ and related keywords. Any ideas?

9 ztraveler September 1, 2006 at 4:11 am

I have been in online travel for 11 years and can’t believe that it is still so hard to plan travel. I did a test for accomodation specific Google mashup but just replaced it with a swicki after I saw it at the SES exhibits in San Jose. (BTW - Sorry you are leaving, but I understand). The swicki gave me more the features I was striving for - now if only it would let me include exactly the sites I wanted. I have been including only official hotel sites and excluding third party travel sites. It will be an on-going process, but so far I really like the results - especially with the tagging and the opportunity to promote sites. If you get a chance, please check it out TripMojo. Thanks!

10 Vacation Mamma September 1, 2006 at 7:34 am

Danny,
Boy, you’ve hit the nail on the head as to what is keeping back vacation rentals vs. hotels more than anything else. I believe this is the fastest growing travel sector, but boy is it a mess when you want to rent a vr. It shouldn’t be this hard.
1. I have to agree with Aline who commented that most would be better off renting direct from owner than from an agency. Agencies are a throwback (in many ways) to preinternet days. Think calling travel agency vs. reserving with american airlines or expedia directly.
2. The direct from owner internet portal/listing business is still in the midst of expansion. Every body and his brother sets up a new site every day. I’ve got so many offers for sites to list on it is absurd (I own several vr’s/none in HI) - absurd for the owner and for the guest. The business started online in the mid 90’s with 4 major sites, 3 of which were bought by wvr group in the last year. My bet is that in the next 5 years you will be able to go to one of 3 or 4 main sites and find a great rental anywhere in the world. There might be some regional sites that do well also.
3. tripadvisor hasn’t figured out how to deal with vacation rentals yet, because they don’t allow individual properties to be listed yet, except as resources, so it is hard to get that feedback mechanism - though rentors.org (who propably hosted the availability calendar you saw)does host guestbooks for individual owners.
4. try being an individual owner and apply seo and compete in this business. i’ve been working at it self taught for a year and it stinks. often outplaced by totally irrelevent sites.
5. don’t give up - it’s still worth it to stay in a vacation rental rather than a hotel!

11 Shane October 8, 2008 at 5:30 am

Yes..it will be a real joy to enjoy some days in Maui..It will make you the heavenly feel in vacations..

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